Real tobacco, heated not burnt

New IQOS limited edition
Only in IQOS CLUB

New more intensive flavor
Russet Selection

Lend IQOS for up to 7 days
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Troubleshooting Your IQOS 3 Multi Device
We are here to help. Get the support you need for your IQOS 3 MULTI.
First, please let us know which IQOS device you need support with.
How to check if your IQOS 3 MULTI device is charged:
Press the button on your IQOS 3 Multi device; the battery status lights (at the bottom of the device) should turn on. If they don’t, press and hold the button for 4 seconds until the small light turns on. The battery lights should stay on once you press the button again.
If you do not see any lights, charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least 20 minutes*. We recommend that you fully recharge your IQOS 3 MULTI. This can take up to 75 minutes. Once fully charged the battery status lights will turn OFF.
* Note that laptop USB ports may not have enough power to charge your pocket charger. We recommend using an electrical outlet instead.

If your IQOS 3 MULTI is charged, but still not working, the next step is to reset the IQOS 3 MULTI device.
Press and hold the button on your IQOS device for approximately 10 seconds. After the lights fade, continue holding the button for 2 more seconds. When you release the button you will see all the lights briefly blink white.

Does it feel difficult to draw on your tobacco stick while using your IQOS 3 MULTI? Not getting enough aerosol when using your IQOS 3 MULTI? These issues can likely be resolved by using the IQOS cleaning tool and cleaning sticks.
Cleaning your IQOS 3 MULTI regularly and with the right tools will not only ensure that you are getting the optimal real tobacco taste experience; but it can also solve some of the issues you may be experiencing with your IQOS 3 MULTI.

If your IQOS 3 MULTI device is not starting, sometimes residual tobacco can prevent it from starting. Simply remove the cap and clean the flat surface next to the heating chamber as well as the inside of the cap using an IQOS cleaning stick.

Does your IQOS 3 MULTI device have a blinking red light or a white light blinking twice?
This could be because your IQOS 3 MULTI device is too cold or too hot. IQOS 3 MULTI operates in a temperature range between 0° and 50° C. If the ambient temperature is low, try warming the device in your hand for at least 1 minute. If it is too hot, take it with you to a colder place and it should be working again once it has cooled down.

Check to see if your IQOS 3 MULTI has a broken blade or any other physical damage. If it does, we are sorry that this happened to you. Please contact Customer Care and we will support you with this issue.
Sometimes the cleaning of your IQOS 3 MULTI can damage the blade inside your IQOS. Be careful not to exert force onto the blade when cleaning your IQOS 3 MULTI. Also ensure you never twist your tobacco stick while it's in the holder. This movement can damage the heating blade and disrupt your IQOS experience.

For more information, have a look at our IQOS 3 MULTI User Guide

For more information, have a look at our IQOS 3 MULTI User Guide
Download the IQOS 3 MULTI user manual here.
User Guide IQOS 3 MULTI
IQOS 3 MULTI Learn More
Need support using your IQOS? How about some tips ? Learn more on how to use, clean, and charge your IQOS 3 MULTI, and find quick tips here.
Learn more
IQOS 3 MULTI Learn More

Still have questions about IQOS?
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IQOS Email Support
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IQOS Phone Support
Want to speak to one of our IQOS support experts? No problem, call us at 800 413 413
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.

IQOS FAQ
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Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.