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Welcome to IQOS Care

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First steps with IQOS 3

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3, and find quick tips.

Learn more
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Find a solution 

We are here to help solve problems you are having with your IQOS 3.

Discover solutions
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IQOS services 

We have a lot to offer to you. Explore our full range of IQOS services.

Explore services

Frequently Asked Questions about IQOS

IQOS 3
IQOS CLUB Terms and Conditions
View All

Still have questions about IQOS? 

We are here to help you across multiple channels 

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IQOS Email Support

Send us your query

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS on Facebook

Visit our IQOS Czech Republic page

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS on Twitter

Get in touch with IQOS support on Twitter

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 800 413 413

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS FAQ

Find your answer online 

Full FAQs available here
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IQOS Live Chat 

Talk with one of our IQOS experts live

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.