Welcome to IQOS Services 

Get the most out of your IQOS experience


IQOS International Assistance

Would you like assistance with your IQOS while travelling? Call our dedicated helpline for advice and assistance.

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Care Plus

IQOS Care Plus

If something happens to your IQOS device, we will replace any of its parts for free so that you can enjoy great moments with IQOS at any time.

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Online diagnostics

If any problem comes up with your IQOS device, the new online diagnostic service helps you identify the type of problem and resolve in the blink of an eye.

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Frequently Asked Questions about IQOS

Still have questions about IQOS? 

We are here to help you across multiple channels 

Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.