IQOS 3 FAQs

ProtectPlus™ System hosts a number of technological improvements:
- robust outer shell improves shock resistance of the device
- new side door opening tested to guarantee reliable performance
- new technology provides longer battery life
- heating chamber of your Holder has been redesigned for improved reliability

IQOS 3 is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 50℃. 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. 
A red blinking light can occur on: 

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits. 

• Holder status light: Holder malfunction -> Please, perform a reset of the device. [add a hyper link to How to perform a reset question]
Still no luck? Please contact Customer Care at 800 413 413 Monday to Friday 8:00 - 22:00 or during weekends and holidays 10:00 - 18:00 or ask for assistance at the nearest IQOS store. 

Link to store subsite:
CZ CZ: https://cz.iqos.com/cs/novinky/nase-prodejny
CZ EN: https://cz.iqos.com/en/news/shops

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. 
Any red light (steady or blinking) indicates that there is a device error. 
Please, perform a reset of your device [add link to How to reset question] and try using it again.
Still no luck? Please contact Customer Care at 800 413 413 Monday to Friday 8:00 - 22:00 or during weekends and holidays 10:00 - 18:00 or ask for assistance at the nearest IQOS store. 

Link to store subsite:
CZ CZ: https://cz.iqos.com/cs/novinky/nase-prodejny
CZ EN: https://cz.iqos.com/en/news/shops

Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prio the end of the tobacco session)  - two vibrations
 

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4 Plus Pocket Charger because of the different size.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge