How to buy FAQs
Where can new users buy discounted registration offers?
The discounted price is valid only for newly registered users or registered users who have not yet used the discounted offer for IQOS sets. You can buy it in:
- In e-shop including the online IQOS Guide.
- In our IQOS stores, where you can check out the device. After purchasing it, you will have the QOACH program available.
- At the IQOS partner. Make an appointment online using the form here. During a personal meeting with the IQOS partner, you will have the opportunity to check out the device and even borrow it for free for up to five days (tobacco fillers will be offered to you at a special price for registered consumers).
- At selected tobacco stores - you can find the nearest one using our store locator by selecting the Devices filter. The availability of devices in individual sales channels may vary.
Where to buy HEETS (tobacco sticks for IQOS)?
- In our e-shop at IQOS.com
- By telephone via the IQOS Customer Care Centre on tel.: 800 413 413
- In our IQOS STORE and IQOS POP-UP stores, a list of which can be found here.
- In more than 3,000 tobacconists - you can find the nearest store in STORE LOCATOR.
- We are constantly expanding the availability of our products. You can find the latest information in STORE LOCATOR.
Where to buy IQOS and accessories?
Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.