Conversion Support FAQs
Who can enrol in this program?
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS heated tobacco device. That’s it!
How can I enrol in the personalised assistance program?
Please contact Customer Care at 800 413 413 Monday to Friday 8:00 - 22:00 or during weekends and holidays 10:00 - 18:00 or ask for enrollment in the nearest IQOS store.
I am new to IQOS heated tobacco device. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS heated tobacco device users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? From deciding which type of tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS heated tobacco device whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.
I am not sure if IQOS heated tobacco device is for me. Can I try IQOS heated tobacco device before I buy it?