English
Heated tobacco
Real tobacco, heated not burnt
Devices
New IQOS limited edition
Tobacco sticks
New more intensive flavor
Lend IQOS for up to 7 days
Support
Download the IQOS app
Welcome to the IQOS Customer Care Center
Frequently Asked Questions About IQOS
Do you have further questions about IQOS?
We are here to help you across multiple channels
IQOS Email Support
Send us your query
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
IQOS on Facebook
Visit our IQOS Czech Republic page
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
IQOS on Twitter
Get in touch with IQOS support on Twitter
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
IQOS Telephone Support
Want to speak to one of our IQOS support experts? No problem, call us at 800 413 413
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
IQOS FAQ
Find your answer online
Full FAQs available here
IQOS Live Chat
Talk with one of our IQOS experts live
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.