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Welcome to IQOS Care 

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First steps with IQOS 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more
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Find a solution 

We are here to help solve problems you are having with your IQOS.

Discover solutions
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IQOS services 

We have a lot to offer to you. Explore our full range of IQOS services.

Discover more

Frequently Asked Questions about IQOS 

IQOS 2.4 Plus
Orders and Commercial Information
IQOS CLUB Terms and Conditions
View All

Still have questions about IQOS? 

We are here to help you across multiple channels 

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IQOS Email Support

Send us your query

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS on Facebook

Visit our IQOS Czech Republic page

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS on Twitter

Get in touch with IQOS support on Twitter

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 800 413 413

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
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IQOS FAQ

Find your answer online 

Full FAQs available here
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IQOS Live Chat 

Talk with one of our IQOS experts live

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.