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Welcome to the IQOS Customer Care Center

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First Steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

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Solve Your IQOS Problems

We are here to help solve problems you are having with your IQOS.

Discover solutions

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IQOS Services

We have a lot to offer to you. Explore our full range of IQOS services.

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Frequently Asked Questions About IQOS

Do you have further questions about IQOS?

We are here to help you across multiple channels 

Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.