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Welcome to the IQOS Customer Care Center

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First Steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more
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Solve Your IQOS Problems

We are here to help solve problems you are having with your IQOS.

Discover solutions
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IQOS Services

We have a lot to offer to you. Explore our full range of IQOS services.

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Frequently Asked Questions About IQOS

IQOS 2.4 Plus
IQOS CLUB Terms and Conditions
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Do you have further questions about IQOS?

We are here to help you across multiple channels 

Contact IQOS via Email

IQOS Email Support

Send us your query

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
Contact IQOS on Facebook

IQOS on Facebook

Visit our IQOS Czech Republic page

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
Contact IQOS on Twitter

IQOS on Twitter

Get in touch with IQOS support on Twitter

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
Contact IQOS by phone

IQOS Telephone Support

Want to speak to one of our IQOS support experts? No problem, call us at 800 413 413

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
Explore IQOS Frequently Asked Questions

IQOS FAQ

Find your answer online 

Full FAQs available here
Contact IQOS through chat

IQOS Live Chat 

Talk with one of our IQOS experts live

Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.

Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.