Real tobacco, heated not burnt

Special IQOS registration offer is waiting for you!
Includes IQOS device and 5x tobacco sticks.

New limited edition Dimensions!
Discover exotic Apricity, Ammil a Noor.

Lend IQOS for up to 7 days
Find out more
Crafted for Pleasure

Download the IQOS app
For better experience
Welcome to the IQOS Customer Care Center

First Steps with IQOS
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Learn more

Solve Your IQOS Problems
We are here to help solve problems you are having with your IQOS.
Discover solutions

Frequently Asked Questions About IQOS
Do you have further questions about IQOS?
We are here to help you across multiple channels

IQOS Email Support
Send us your query
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.

IQOS on Facebook
Visit our IQOS Czech Republic page
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.

IQOS on Twitter
Get in touch with IQOS support on Twitter
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.

IQOS Telephone Support
Want to speak to one of our IQOS support experts? No problem, call us at 800 413 413
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.

IQOS FAQ
Find your answer online
Full FAQs available here

IQOS Live Chat
Talk with one of our IQOS experts live
Available weekdays from 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00.
Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.