English

IQOS Care Plus

FAQ

Does Care Plus have any impact on the statutory terms of liability under the law for products which were defective upon delivery?

No, Care Plus is just an extension of liability. 

 

Can I claim the Care Plus benefits for a pre-owed IQOS I bought?

Yes, if the device was bought no longer than 24 months ago.  It must also be paired with the new user.

 

Can I deregister from the Care Plus program?

Yes, by removing your device from the profile, or by asking to be erased from our customer database.  Note, however, that you will no longer enjoy any of the benefits. 

 

If, upon making use of my one free replacement, I deregister and then re-register, will my benefits be restored upon this new registration for Care Plus?

No.

 

Can I pass on my Care Plus benefits to another person?

No.

 

When signing up, I did not give consent to becoming an IQOS CLUB member – will I still be able to avail myself of the Care Plus benefits?

Yes.

 

Full Terms and conditions of the Care Plus can be found here.

IQOS International Assistance

Help is never far away.
Our dedicated helpline is available in selected locations to support you.
IQOS international assistance is available only for IQOS heated tobacco device.

Find a solution

Learn how to use, charge and clean your IQOS, and discover useful tips and tricks.

Store locator

Do you need help or do you want to use Care Plus services in our IQOS store? Find the closest one. We are looking forward to see you.

Still have questions about IQOS? 

We are here to help you across multiple channels 

Tobacco sticks and nicotine pods used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco and nicotine use altogether.